Paragone.ai Technical Account Manager in Paris, France
Paragone is a fast-growing advertising cloud platform empowering world-leading agencies (Havas, Dentsu-Aegis, Social.Lab, OMD…) and advertisers (Disney, Birchbox, Audible, MAPFRE…) to maximize digital advertising performance at lower cost.
As an official partner of major networks including Facebook, Instagram, Google, Twitter, Snapchat and Pinterest, we support contemporary channels that help brands and agencies to attract audiences and measure the results of their cross-channel campaigns in one unified, actionable dashboard that cuts across companies, franchises and branches.
Paragone is proud to be part of the Perion Network group a global public company, traded at the Nasdaq, incorporated in 1999 and a large organization all-over the world.
We are looking for our new Customer Care Representative.
R&R and requirements
Your Role is to support our customers and better understand their issue and support the Technical Support team.
Deliver outstanding technical support for specific key customers
Deliver technical projects (API/S2S integration with clients & partners…)
Deliver audits/recommendations for trackers implementation (pixels, catalogs, offline conversions…)
Reply to incoming chats and tickets
Manage and reduce your backlog
Achieve performance goals (response time, ticket rating)
Deal with customers inquiries & Take part of debug, troubleshooting and reproduction of clients' issues
Forward customers feedback to the Product team
Provide feedback on documentation and knowledge database
Positive, empathetic, and professional attitude toward customers
Good communication skills (English & French, another language is a plus)
Strong personal organization
Synthetic mind and pedagogue approach
Good understanding of advertising prospects needs
Team player approach and solution-oriented
Having an understanding of digital marketing on social networks
Quick thinking to provide creative solutions that address customers' needs and concerns
CV in English mandatory
Very dynamic and challenging environment
Flexible remote policy
Daily perks (fresh fruits, unlimited drinks...)
Interesting referral program
Great private health insurance (Alan Blue)
Amazing office in the center of Paris, with stunning terrace
International and open-minded team
Part of Perion Network Ltd. at the NASDAQ market
You are willing to work in an international environment where we care of people?
Customer-obsessed, Transparency, Performance, Innovation & Responsibility mean something to you ?
Then, you should definitely apply!
Our process is the following:
Phone Screen with Hiring Manager (Manager, senior member of the team or HR team)
Interview with Manager
Interview with HR
Answer and offer
note that this is a TEMPORARY ROLE for MATERNITY LEAVE REPLACEMENT *
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