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Paragone.ai Technical Account Manager in Paris, France

Paragone is a fast-growing advertising cloud platform empowering world-leading agencies (Havas, Dentsu-Aegis, Social.Lab, OMD…) and advertisers (Disney, Birchbox, Audible, MAPFRE…) to maximize digital advertising performance at lower cost.

As an official partner of major networks including Facebook, Instagram, Google, Twitter, Snapchat and Pinterest, we support contemporary channels that help brands and agencies to attract audiences and measure the results of their cross-channel campaigns in one unified, actionable dashboard that cuts across companies, franchises and branches.

Paragone is proud to be part of the Perion Network group a global public company, traded at the Nasdaq, incorporated in 1999 and a large organization all-over the world.

We are looking for our new Customer Care Representative.

R&R and requirements

Your Role is to support our customers and better understand their issue and support the Technical Support team.

Missions

  • Deliver outstanding technical support for specific key customers

  • Deliver technical projects (API/S2S integration with clients & partners…)

  • Deliver audits/recommendations for trackers implementation (pixels, catalogs, offline conversions…)

  • Reply to incoming chats and tickets

  • Manage and reduce your backlog

  • Achieve performance goals (response time, ticket rating)

  • Deal with customers inquiries & Take part of debug, troubleshooting and reproduction of clients' issues

  • Forward customers feedback to the Product team

  • Provide feedback on documentation and knowledge database

Requirements

Must have

  • Positive, empathetic, and professional attitude toward customers

  • Good communication skills (English & French, another language is a plus)

  • Strong personal organization

  • Synthetic mind and pedagogue approach

  • Good understanding of advertising prospects needs

  • Team player approach and solution-oriented

Better having

  • Having an understanding of digital marketing on social networks

  • Having technical skills in APIs and/or Javascript

  • Quick thinking to provide creative solutions that address customers' needs and concerns

CV in English mandatory

Benefits

  • Very dynamic and challenging environment

  • Attractive wages

  • Flexible remote policy

  • Daily perks (fresh fruits, unlimited drinks...)

  • Interesting referral program

  • Great private health insurance (Alan Blue)

  • Amazing office in the center of Paris, with stunning terrace

  • International and open-minded team

  • Part of Perion Network Ltd. at the NASDAQ market

Process

You are willing to work in an international environment where we care of people?

Customer-obsessed, Transparency, Performance, Innovation & Responsibility mean something to you ?

Then, you should definitely apply!

Our process is the following:

  • Application

  • Phone Screen with Hiring Manager (Manager, senior member of the team or HR team)

  • Technical assessment

  • Interview with Manager

  • Interview with HR

  • Answer and offer

  • note that this is a TEMPORARY ROLE for MATERNITY LEAVE REPLACEMENT *

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